Effective Date: October 21, 2025

We are committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you visit our website, https://esimshop.fan-crossborder.com/, and use our services for purchasing global eSIM data plans.Data Controller, DPO, and Contact

  • Data Controller: eSIM.fan
  • Data Protection Officer (DPO): Mr.Fan
  • Address: Sham Shui Po Post Office PO Box 99107 Hong Kong
  • Email: fan@fan-crossborder.com
  • Phone Number: [+852-97050611]

Types of Data We CollectWe collect personal information that you provide to us when you use our services or interact with us. This includes:

  1. Personal Identification Information: Name, email address, physical address, and telephone number.
    When you register an account with us or make a purchase, we ask for your full name, email address, and delivery address to complete your order and activate your eSIM data plan.
  2. Account Details: Username, password, and purchase history.
    When you create an account to save your preferences or view previous eSIM activations, we store your account username and password securely.
  3. Payment Information: Credit/debit card details, billing address, and other payment-related information.
    During checkout for eSIM data plans, we collect your credit card information (processed through our secure payment provider) to process the transaction.
  4. Technical Data: IP address, browser type and version, time zone setting, location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
    We collect information about your device and browser, such as the IP address and device type, to enhance user experience, ensure compatibility with eSIM activations, and for website analytics.
  5. Usage Data: Information about how you use our website, products, and services.
    We collect data on which eSIM plans you view, what countries or data packages you select, and how often you make purchases to improve our recommendations and global coverage options.

Why We Collect This DataWe collect your data to:

  • Process your orders and manage your account:
    We need your name, address, and payment details to fulfill your eSIM purchase, send activation QR codes, and manage data plan renewals.
  • Improve and personalize your shopping experience:
    We use your past browsing and purchase data to recommend eSIM plans tailored to your travel destinations or data needs.
  • Communicate with you about our products, services, and promotional offers:
    We send email newsletters with promotions on new global eSIM data plans or updates to coverage, provided you have opted in to receive them.
  • Conduct market research and analysis:
    We may analyze purchasing patterns for eSIM data usage in specific regions to better expand our global network or develop new data packages based on customer demand.

Legal Basis for ProcessingWe process your personal data based on the following legal grounds:

  1. Your consent
    If you subscribe to our newsletter, we process your email address based on your consent. You can withdraw consent at any time by unsubscribing.
  2. The need to fulfill a contract with you
    When you place an order for an eSIM data plan on our website, we process your name, address, and payment information to fulfill the contract of sale and activate your service.
  3. Our legitimate business interests
    We may process your data to analyze customer behavior and improve our eSIM offerings or website performance. This helps us provide you with better services and tailor our marketing efforts for global travelers.
  4. Legal requirements
    We may process your data to comply with obligations such as tax reporting, audits, or responding to legal requests for information related to international data services.

Data Storage, Erasure, and SecurityWe and our service providers store personal data in accordance with applicable data protection laws to the extent necessary for the processing purposes outlined in this privacy policy document.

  • Data Retention:
    We will retain your order history for a minimum of 2 years to comply with warranty claims, tax purposes, and eSIM activation records.

We will delete personal data [in accordance with our data retention and deletion policy] or take steps to properly render the data anonymous unless we are legally obliged or permitted to keep it longer.
We ensure the security of your personal information by employing both technical and organizational measures. These measures are put in place to reduce the risks related to data loss, misuse, unauthorized access, disclosure, or alteration.

  • Example of Security Measures:
    We use Secure Sockets Layer (SSL) encryption for all credit card transactions and protect your password data with encryption algorithms. eSIM activation data is transmitted securely to prevent interception.

Data Transfer Outside the EUIn some cases, we may need to transfer your personal data to countries outside the European Union (EU) or the European Economic Area (EEA). These transfers may occur when our service providers or partners are located in countries outside of the EU/EEA or when we need to store or process data in global data centers for eSIM network compatibility. We ensure that any such transfer of your personal data is carried out in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). To safeguard your data during these transfers, we rely on standard contractual clauses or other appropriate safeguards, ensuring that your data is protected in accordance with GDPR standards.Use of Cookies and Other TrackersOur website uses cookies and similar tracking technologies to improve your browsing experience, understand how you use our site, and show you personalized advertising. You can manage your cookie preferences through your browser settings.Example: We use cookies to remember items in your cart, so you don’t lose them while browsing other parts of the site, and to track eSIM plan selections for seamless checkout.You can access our full cookie policy here (link-to-cookie-policy).Your RightsYou have the right to access, correct, delete, or restrict the use of your personal information. You can also object to the processing of your data in certain circumstances, including for marketing purposes.

  • Access your personal data
    You can request a copy of all the personal information we hold about you, such as your account details, order history, and eSIM activation preferences.
  • Rectify incorrect data
    If you notice an error in your personal details (like a misspelled name or incorrect address), you can request that we correct it to ensure accurate eSIM delivery.
  • Erase your data in certain circumstances
    You can request the deletion of your account data if you no longer wish to use our services or if your data is no longer necessary for the purposes it was collected.
  • Restrict or object to processing
    If you believe your data is being processed unlawfully or if you no longer wish to receive marketing emails, you can request that we restrict or stop processing your personal data.
  • Data portability
    You can request a copy of your data in a machine-readable format, which can be transferred to another service provider.

To exercise these rights, please contact us using the details below.Contact InformationIf you have any questions about this Privacy Policy or our privacy practices, please contact us at:

  • Data Controller: eSIM.fan
  • Address: Sham Shui Po Post Office PO Box 99107 Hong Kong
  • Email: fan@fan-crossborder.com
  • Phone Number: [+852-97050611]

We reserve the right to make changes to this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.