Refund Policy of eSIM.fanEffective Date: October 21, 2025At eSIM.fan, we strive to provide reliable and high-quality global eSIM data plans to enhance your travel experience. However, we understand that plans change, and we’re committed to handling refund requests fairly and transparently. This Refund Policy outlines the conditions under which you may be eligible for a refund for your eSIM purchases. Please read this policy carefully before making a purchase.Please note that eSIMs are digital products delivered electronically. Once activated or installed, they are considered used and generally non-refundable, as per industry standards for digital services.Eligibility for RefundsTo be eligible for a refund, your request must meet the following criteria:

  1. Time Limit: Refund requests must be submitted within 30 days from the date of purchase. Requests made after this period will not be considered.
  2. Unused eSIM: Full refunds are available if the eSIM has not been installed, activated, or used. This includes cases where you purchased the wrong plan by mistake or your travel plans changed before activation.
  3. Partial Refunds: If the eSIM has been activated but you are unable to use it due to a technical issue on our end (e.g., network failure preventing access), a partial refund may be issued for the unused portion of the data plan. This is determined on a case-by-case basis and requires verification of the issue.
  4. Service Errors: If we are unable to deliver the service due to an error on our part or if we retire a specific eSIM plan, we will offer a full refund or a replacement plan at your discretion, provided the request is made within 30 days of the issue arising.

Non-Refundable SituationsRefunds are not available in the following cases:

  • Activated or Used eSIMs: Once the eSIM is installed, activated, or data usage has begun, no refunds will be issued, as the service has been consumed.
  • Discounted or Promotional Purchases: Plans purchased with discount codes, promo offers, or as part of a bundle may be non-refundable after installation.
  • Customer Errors: Issues arising from incorrect device compatibility, improper installation, or failure to follow activation instructions do not qualify for refunds.
  • Third-Party Purchases: If you purchased through a third-party reseller, please contact them directly for refund inquiries.
  • Unlimited or Specific Plans: Certain plans, such as unlimited data packages or region-specific promotions, may have unique refund terms outlined on the product page.

Refund ProcessTo request a refund:

  1. Contact Support: Reach out to our customer support team via email at support@esimfan.com or through the live chat on our website/app. Provide your order number, purchase date, eSIM details, and a clear explanation of your request (including screenshots if applicable for technical issues).
  2. Review: We will review your request within 3-5 business days. You may be asked for additional information to verify eligibility.
  3. Approval and Processing: If approved, refunds will be processed within 5-10 business days. Funds will be returned to your original payment method. Note that it may take up to 30 business days for the refund to appear in your account, depending on your bank or payment provider.
  4. Alternative Options: In some cases, we may offer store credit (eSIM.fan credits) as an alternative to a monetary refund, which can be used for future purchases.

Legal Right of Withdrawal (EU/EEA Customers)If you are a consumer in the European Union or European Economic Area, you have a legal right to withdraw from your purchase within 14 days of receipt, provided the eSIM has not been activated or used. This right expires upon activation. To exercise this right, contact us at the details below before installing the eSIM.Changes to This PolicyWe reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.Contact InformationFor any questions about refunds or this policy, please contact us: